Shipping & Returns Policy

Due to the impact of COVID-19, delivery times have been delayed by up to 3-7 business days than the time frame below. We are trying our best to deliver as fast as we can. We truly apologize for this inconvenience and Thank you for your understanding and sympathy with us in this situation.

Wish you and your family all the best.

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Shipping & Delivery


Order Notification And Confirmation Policy

All orders that include a valid e-mail address will be sent an order confirmation of price (including shipping and taxes) by email, within one business day. This is usually followed by a shipping notification when the item is shipped. For most orders, the shipping notification includes ship date, carrier, and tracking number (if applicable).

UK and International Shipping Rates

Shipping Rates

  • £0 – £74.99: £1.95 + £2/item (7-15 days)
  • From £75: FREE

Our standard transit time is 7-15 business days from the dispatched time of your order. Please allow 2 – 4 business days for us to process your order prior to shipment.

A tracking number will be e-mailed typically within 1~2 days after your order is shipped. Tracking information will be automatically uploaded as soon as the item has been shipped. Please make sure to provide the correct shipping address during checkout as the address cannot be changed after checkout. We are not responsible for any incorrect or undeliverable addresses.

We do not ship to AK, HI, PO boxes, or APO addresses. We do not ship to P.O. Boxes – please be sure to provide the actual street address for delivery –
orders submitted with P.O. Box for shipping address will not be processed.

In some cases, we couldn’t provide a tracking number. If you do not receive your item, please contact us and we will investigate deeper, or refund the full amount to your account.

Incorrect Address
Make sure you provide the correct address at checkout because:

  • If there is incorrect or missing information that we can detect on our end, we may be required to contact you for an update on the delivery information, which can cause delays in delivering your order.
  • We are not responsible if your order gets delivered to the wrong address or returned to sender (as all of the items would be donated right after they come back to our warehouse).
  • If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.
  • If you decide to change your shipping address, please contact customer support (support@figureempire.com) as soon as you place your order. We will do our best to make the change, however, we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.

Canceling Your Order

You may be able to cancel your order before it is released to the warehouse for processing. However, once an order is released to the warehouse for processing, it can no longer be canceled. If a cancellation is needed, please contact customer service immediately and we will try our best to accommodate your request.


Return & Exchange Policy

Customer satisfaction is our top priority and orders will be eligible for refunds under the following conditions:

NOTE: We cannot accept returns for personal items including underwear, lingerie, pillows, apparel, skincare, or makeup due to hygiene reasons and the safety of COVID.

Lost In Transit

If your order is still in transit and it has exceeded 4 weeks, your order may be lost in transit by the shipping carrier. Contact us after 4 weeks from the ship date to receive a full refund.

Damaged Box

If your product has arrived damaged as a result of mishandling by the shipping carriers you must contact us within 24 hours of delivery to receive a partial refund. To be eligible, a photo and short video must be provided as proof.

Defective Product

We monitor the production of our products to ensure strict quality control. However, if your item has a defect that prevents it from working correctly, you may be entitled to a refund if submitted within 30 days of delivery. Please contact us with photo/video proof to process your refund.

Products under any kind of wear or tear, or from improper use, will not qualify for a refund.

Wrong Item Shipped

If you have received an incorrect item, please contact our support team with photo evidence. Full refunds will be issued upon further investigation.

Product Not As Described

If you are not satisfied with the item you ordered, you may be eligible for a refund if a request is submitted within 3 days of delivery. Returns will be subject to a 15% restocking fee and the restocking fee will be deducted from your total refunded amount.

To be eligible for a return, your item must be unused and in the same condition that you received it and in original packaging.

Refunds will be credited back to your original payment method. Please contact your bank to find out how long it takes for refunds to be posted.

If you have any questions about the delivery and shipment or your order, please contact us via support@figureempire.com